Here is a structured for efficiently managing the GoOne Digital Marketplace Project, outlining the Departments, Roles,

1️⃣ Management & Strategy Department

Role:

  • Business planning & expansion

  • State / District / City strategy

  • Policy, SOP & compliance

  • Investor & partner coordination

Key Positions:

  • Founder / Director

  • General Manager (HQ)

  • Regional Manager

  • Zonal Manager

  • Branch Manager (BDM)

2️⃣ Technology & Product Department

Role:

  • GoOne App & Website development

  • Delivery App, Seller Panel, Admin Panel

  • Software maintenance & updates

  • Data security & system control

Key Positions:

  • Product Engineer 

  • Software Developer

  • Production Manager 

3️⃣ Digital Marketing & Branding Department

Role:

  • Social media promotion

  • Ads (Meta, Google)

  • Brand visibility & campaigns

  • Seller & service provider promotion

Key Positions:

  • Digital Marketing Manager

  • Social Media Executive

  • Representative 

4️⃣ Seller & Merchant Support Department

Role:

  • दुकानदार onboarding

  • Product listing & pricing support

  • Offers, cashback & feedback handling

  • Merchant directory management

Key Positions:

  • Relationship Officer 

  • Sales Manager 

  • Representative 

5️⃣ Service Provider Management Department

Role:

  • Local service providers onboarding

  • Service quality monitoring

  • Booking & service delivery coordination

  • Rating & complaint handling

Key Positions:

  • Service Provider 
  • Local Service Partner 

  • Area Service Manager

6️⃣ Delivery & Logistics Department

Role:

  • B2B, B2C, C2C delivery operations

  • DCSP & Parcel Hub management

  • Live tracking, OTP / Signature delivery

  • Route & rider management

  • Instant delivery 

Key Positions:

  • Logistics Manager

  • Assistant Manager 

  • DCSP In-charge

  • Delivery Partner 

  • Delivery Partner / Rider

7️⃣ Training & Skill Development Department

Role:

  • DMT, DCSP, DSA training

  • Online + field training modules

  • Performance improvement

  • Certification & assessment

Key Positions:

  • Training Manager

  • Master Trainer

  • Trainer

8️⃣ Customer Support & Complaint Department

Role:

  • Customer, seller & partner support

  • Complaint & ticket resolution

  • Trust & service experience management

  • Escalation handling

Key Positions:

  • Customer Support Manager

  • Call / Chat Executive 

  • Support Executive

  •  

9️⃣ Finance, Legal & Compliance Department

Role:

  • Payments, commission & settlements

  • Invoice & receipt management

  • Legal compliance & documentation

  • Risk & fraud control

Key Positions:

  • Finance Manager

  • Accounts Executive

  • Legal Advisor

  • Compliance Officer