Job Description: Area Service Manager

Role Overview:
The Area Service Manager is responsible for ensuring smooth service operations within the assigned area. The primary focus is to make sure every customer receives timely and quality service without delay.

Key Responsibilities:

  1. Ensure that all types of service issues are resolved in the assigned area with no pending cases.

  2. Guarantee that customers receive service within 24 hours of raising a request.

  3. Change/replace service partners if required to maintain service quality.

  4. Coordinate and meet service providers regularly to ensure smooth operations.

  5. Ensure customer satisfaction and care, acting promptly on feedback.

  6. Monitor and improve the area’s service network and quality standards.

  7. Handle escalated issues and ensure quick resolution.

Skills & Competencies:

  • Strong customer service orientation

  • Excellent coordination and communication skills

  • Problem-solving and decision-making ability

  • Team handling and partner management skills

  • Good local area knowledge and networking ability

Mandatory Requirements:

  • Own two-wheeler (Bike) – compulsory

  • Android smartphone – compulsory

  • Minimum Graduate (Business/Management preferred)

  • 1–3 years of relevant service management experience

Compensation & Benefits:

 

  • Salary: ₹21,000 per month 

  • 1% incentive from service turnover of selected area.

  •  Monthly Performance Award for Outstanding Achievement as the Best ASM.

  • Travel allowance as per company policy 

  • Growth opportunities in service operations management

  • Salary will be paid weekly into the bank account.

Partner Managmant

  • Valuer Old Stuff Partner

  • Service Partner 

    • District Service Canter 

    • Local Service Partner

    • Service Provider